The Federal Emergency Management Agency (FEMA) requested The Department of Homeland Security (DHS) audit their oversight of the Write Your Own (WYO) program to help identify actions FEMA can take to better perform oversight functions.

Interestingly, the DHS found FEMA DOES NOT PROVIDE ADEQUATE OVERSIGHT of the WYO program under the National Flood Insurance Program (NFIP).

Specifically, FEMA is not using the results from its Financial Control Plan reviews to make program improvements; is not performing adequate oversight of the Special Allocated Loss Adjustment Expense reimbursement process; and does not have adequate internal controls to provide proper oversight of the appeals process.